Erstattungspolitik

Bei PuffyVapez ist die Zufriedenheit unserer Kunden unsere Priorität. Obwohl wir uns bemühen, erstklassige Produkte zu liefern, verstehen wir, dass gelegentlich Probleme auftreten können. Im Folgenden finden Sie unsere Richtlinien für den Umgang mit solchen Situationen:

Keine Rückgabe von Geräten

Leider erlaubt unsere Politik keine Rückgabe oder Rückerstattung für einmal gekaufte Geräte. Wir stehen jedoch zur Qualität unserer Produkte und bemühen uns, alle Probleme zu lösen, die Sie möglicherweise haben.

Defekte Produkte

Wenn Sie ein defektes Produkt erhalten, kontaktieren Sie uns bitte innerhalb von 7 Tage nach Erhalt Ihrer Bestellung unter [email protected]und legen Sie Beweise für das Problem vor (z.B. Fotos, Videos). Sobald unser Team den Defekt überprüft und bestätigt hat, werden wir für Sie eine Ersatzlieferung ohne zusätzliche Kosten organisieren.

Erstattungen

Wir können keine Rückerstattung anbieten, sobald Ihre Bestellung versandt wurde, außer in folgenden Fällen:

  • Falsches Produkt ausgeliefert
  • Erhebliche Schäden während des Transports

In diesen Fällen wenden Sie sich bitte umgehend mit entsprechenden Nachweisen an uns.

Kosten für den Versand

Wenn ein Ersatz aufgrund eines Defekts genehmigt wird, übernehmen wir die Versandkosten für den Versand des Ersatzprodukts.

Schäden durch Missbrauch

Unsere Garantie- und Rückgaberichtlinien decken keine Schäden ab, die durch unsachgemäßen Gebrauch, Missbrauch oder absichtliche Beschädigung entstanden sind. Wir bemühen uns, alle Probleme umgehend zu lösen und ein positives Einkaufserlebnis zu gewährleisten. Wenn Sie Fragen haben oder Hilfe benötigen, wenden Sie sich bitte an unser Kundenserviceteam.

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