General Questions
What are disposable vapes?
Disposable vapes are compact, all-in-one vaping devices that come pre-filled with e-liquid and are designed for one-time use. Once the e-liquid is depleted or the battery runs out, the device is discarded.How do disposable vapes work?
Disposable vapes operate by using a built-in battery to heat a coil, which vaporizes the e-liquid inside the device. Users inhale through the mouthpiece to enjoy the vapor produced.How long does a disposable vape last?
The lifespan of a disposable vape depends on the device and usage habits, but most can provide anywhere from a few hundred to several thousand puffs before running out.How should I store my disposable vape?
Store your disposable vape in a cool, dry place away from direct sunlight and extreme temperatures. Avoid storing it in places that could cause damage, like near liquids or sharp objects.Are disposable vapes safe to use?
Disposable vapes are generally safe when used as intended. However, they should be kept out of reach of children and not used by individuals under the legal smoking age. Always follow manufacturer guidelines.Are your vapes authentic?
Yes, all products sold on our website are 100% authentic and sourced from reputable manufacturers. We guarantee the quality and integrity of every device we offer.
Product-Specific Questions
What nicotine levels are available for PuffyVapez products?
Our products offer various nicotine levels, typically ranging from 0% to 5%. Please check the product description for specific nicotine options.Which flavors are available in each product line?
We offer a diverse selection of flavors across our product lines, including fruity, minty, sweet, and dessert-inspired options. Check the product details for the specific flavors available.How many puffs can I get from each device?
The number of puffs varies by device. Generally, disposable vapes can provide anywhere from a few hundred to several thousand puffs, depending on the model.Do you offer nicotine-free vapes?
Yes, we offer nicotine-free options in select flavors for those who prefer to vape without nicotine.How do I choose the right nicotine strength for me?
If you’re new to vaping, consider starting with a lower nicotine strength and adjust based on your preferences. If you’re transitioning from traditional cigarettes, you may want a higher nicotine level.
Ordering & Shipping
How can I place an order on your website?
Simply browse our product selection, add your desired items to your cart, and follow the checkout process to complete your order.What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and popular online payment services. For a complete list of available payment options, please refer to the checkout section on our website.Where do you ship?
Currently, we ship across the EU only. Please review our shipping policy for more details.How long does shipping take?
Delivery time is typically 1-3 business days, depending on your location within the EU. Processing time is usually one business day, but it may take longer based on your specific location.Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery via the carrier’s website.What should I do if my order is delayed or missing?
If your order is delayed or does not arrive within the expected delivery window, please contact our support team at [email protected] with your order number and tracking details, and we will assist in resolving the issue.What should I do if I need to change my shipping address?
Please ensure that your shipping address is accurate before placing an order, as it is not possible to change the delivery address after your order has been placed. PuffyVapez is not responsible for delays or lost packages due to incorrect shipping details.
Returns & Refunds
Can I exchange a product if I receive the wrong flavor or device?
Yes, if you receive the wrong product, please refer to customer support, and we will assist you with the exchange process.What should I do if my vape is defective or doesn’t work?
If you experience any issues with your vape, please contact our customer support for assistance. We will help you resolve the problem or arrange for a replacement if necessary.
Legal & Safety
What is the legal age to purchase vapes from your shop?
You must be of legal smoking age in your country to purchase vapes from our shop. Please verify the legal age requirements in your area.How do I properly dispose of a used disposable vape?
Dispose of used disposable vapes according to your local waste management guidelines. Many areas have designated recycling or disposal programs for electronic waste.Are your products safe for beginners?
Yes, our products are designed to be user-friendly and suitable for beginners. We recommend starting with lower nicotine levels if you are new to vaping.
Customer Support
How can I contact customer support?
You can reach our customer support team via email or through the contact form on our website. We aim to respond to all inquiries promptly.What should I do if I have an issue with my order?
If you encounter any issues with your order, please contact our customer support as soon as possible, and we will assist you in resolving the problem.What are your customer support hours?
Our customer support team is always here to help you!How long does it take to get a response from customer support?
We strive to respond to all customer inquiries within a couple of hours, but response times may vary based on volume.
