At PuffyVapez, customer satisfaction is our priority. While we strive to deliver top-notch products, we understand that occasional issues may arise. Below is our policy for handling such situations:
No Returns on Devices
Unfortunately, our policy does not permit returns or refunds for devices once purchased. However, we stand by the quality of our products and are committed to resolving any problems you may encounter.
Defective Products
If you receive a defective product, please contact us within 7 days of receiving your order at [email protected], providing evidence of the issue (e.g., photos, videos). Once our team reviews and confirms the defect, we will arrange a replacement shipment for you at no additional cost.
Refunds
We cannot offer refunds once your order has been dispatched, except in cases of:
- Wrong product shipped
- Significant damage during shipping
For these cases, please reach out to us immediately with supporting evidence.
Shipping Costs
If a replacement is authorized due to a defect, we will cover the shipping costs for sending the replacement product.
Damage from Misuse
Our warranty and return policy does not cover damage caused by improper use, abuse, or intentional damage.
We’re dedicated to resolving any concerns promptly and ensuring a positive shopping experience. If you have any questions or need assistance, feel free to reach out to our customer support team.
